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Digital Privacy Practices at Paymetric, Inc.

Privacy Policy

General Privacy Policy

At Paymetric, we respect your concerns about privacy. This Privacy Policy provides notice of how Paymetric, Inc. (“Paymetric”) collects, uses and shares information when you interact with our Website located at  and our Platforms.


We may update this Privacy Policy from time to time to reflect changes to our information handling practices. If we do, we will post those changes on our Website and update the effective date of this policy. We encourage you to check back periodically to stay up to date on our privacy practices. Your continued use of the Website and Platforms after changes have been posted will constitute your acceptance of this Privacy Policy and any changes made to it.

Information We Collect

Information You Provide

When you interact with our Website and Platforms, such as when you contact us using our contact form, create an account via our Client Portal, inquire about careers at Paymetric, or request information about our services, you may voluntarily provide personal information to us. This information may include your name, email address, and phone number.

Information Automatically Collected

As a payment gateway, Paymetric receives personal information for individuals related to processing payment transactions initiated through our merchant clients. This information may include names, card or account numbers, CVV codes, purchase amounts, purchase dates, and methods of payment.

We also automatically collect other technical information about your use and interaction with our Website, which may be collected through cookies, web beacons and other similar technology. This information may include log file information such as IP address, the date and time of your visit, your browser type, your device ID, and information about how you interact with the Website. We may collect additional information from you if you access our Website through a mobile device such as your unique device identifier, device’s operating system, mobile carrier, location or GPS/geo-location.

Cookies & Tracking Technologies

A cookie is a small, sometimes encrypted text file which is stored on your computer’s hard drive (or other device for accessing the Internet) by websites that you visit. We may use cookies and other similar technologies for a variety of purposes and to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of our site when you return to our site. We may also use the aggregate information from these technologies to research and understand how the Website is used.

We may offer certain features that are only available through the use of tracking technologies. Temporary cookies are used to enable you to navigate our site and use its features. These are deleted when you close your browser. IP addresses are used in conjunction with cookies for the purpose of “remembering” computers or other devices used to access our site.

Analytical or performance cookies collect anonymous information about how visitors use our Website. They allow us to analyze information such as the count of visitors to our Website, what search terms our visitors are using, what pages were viewed, and the last page visited. This information is based on the visitor’s IP address, and we cannot view individual activity tied to a single person.

Do Not Track

Our Website does not respond to Do Not Track signals communicated by your browser. We do not knowingly track your online activity over time across third party websites when you use, nor do we allow third parties to do so on our Website. For more information about Do Not Track, please visit

Refer a New Customer

If you use our referral service to tell a colleague about our Website and Platforms, we will collect your name, phone number and email address, as well as your colleague’s name, company, phone number, and address. We will use this information to send your colleague a one-time email inviting him or her to visit the Website, or to contact him or her via telephone to determine interest in our services. We store this information for the sole purpose of sending this one-time email or contacting your colleague, and for tracking the success of our referral program.

Your colleague may contact us at  to request that we remove this information from our database.

How We Use and Share Information

We use the information you provide us in a variety of ways to offer you our various products and services. For example, we may use identifiable or non-identifiable information to:

  • Authorize and establish commercial merchant accounts
  • Process payments
  • Respond to your inquiries
  • Maintain internal recordkeeping and reporting
  • Conduct research and analytics and develop new products and services
  • Provide you with information about products or services that may be of interest to you
  • Customize your experience on our Website
  • Enhance our service offerings and improve the quality, integrity and security of our systems and services
  • Detect and prevent fraud, unauthorized transactions, money laundering and terrorist financing
  • Provide advertising and marketing databases or services
  • Provide analysis of anonymized data
  • Monitor compliance with the law and our Terms of Use
  • Enforce our legal rights and satisfy our legal obligations, including without limitation any reporting or disclosure obligations under applicable law or regulations or subpoena, court order or other judicial or administrative process, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property, or the rights, property or safety of others.
  • Comply with the rules, regulations and guidelines of the payment networks in which transactions are processed
  • For any other purpose permitted under applicable law and regulation or agreed to in this Privacy Policy or disclosed at the time the information is collected.

Customer Testimonials

We post customer testimonials on our Website, along with videos, which may contain personal information. We obtain the customers’ consent prior to posting the testimonials.

Social Media (Features) and Widgets

Our Website utilizes Social Media Features, including links to Facebook, Twitter, and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These Features may collect your IP address, the page you are visiting on our Website, and may set a cookie to enable the Feature to function properly. These Features are either hosted by a third party or hosted directly on our Website. Your interactions with these Features are governed by the Privacy Policy of the company providing it. 

Additionally, if you post information or content, such as commenting on content or participating in online forums or communities, or when you interact with our Website through social media sites, plug-ins or other applications, depending on your privacy settings, this information may become public on the Internet. We are unable to prevent or control further use of this information and refer you to the third party sites’ privacy policies and terms of use to learn more about their privacy practices.

Data Aggregation & Sharing

We may aggregate and anonymize information you provide to us in such a way as to ensure that you are not identified or identifiable from it. This data may be used for statistical, analytic, and administrative purposes, including for customizing our Website, analyzing trends, tailoring products and services, or conducting risk and cost analysis. We may share anonymized or aggregated data at our discretion, in accordance with applicable laws.

Third Party Sharing

We may share your personal information with third parties only in the ways that are described in this Privacy Policy. We do not sell your personal information to third parties.

Paymetric may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy, and the service agreements with our Clients.

We may provide your personal information to companies that provide services to help us with our business activities such as direct marketing, sending out emails on our behalf and providing customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Third Party Links & Advertising

Our Website may link through to third-party websites, and those processes may involve the placement of third-party cookies on your machine or device. Please be aware that we do not control these third party websites or any of the content contained on those websites, including the third-party cookies used for these purposes. Once you have left our Website, we cannot be responsible for the privacy practices of such other websites. We encourage you to exercise caution and review the privacy practices of these third-party sites prior to accessing or navigating those sites. The inclusion of links to third party websites in no way constitutes an endorsement by us of such websites’ content, actions, or policies.

We partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We may, from time to time, partner with ad networks and other online advertising providers in order to serve ads on behalf of us or other non-affiliated parties on our Website and across the Internet. These ads may be presented to you based on products and services the advertising providers think are relevant to your interests. These preferences may be inferred based on information collected about your browsing behavior on our websites and other non-affiliated sites and apps across time. We adhere to the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles. To learn more about, or opt-out of, this type of advertising from participants in the DAA, you can visit

Your Choices

Correct, Update, Amend, or Delete Personal Information

You may contact our Customer Support team at to update your records for any of the following reasons. We will respond to your request within 30 days.

  • Your personal information has changed,
  • You wish to have your personal information removed from testimonials or public areas of our Website, or
  • You no longer desire our service, and wish to close your account.

If we process your personal information on behalf of one of our clients, and you seek to access, correct, amend, or delete your personal information, direct your query to the client (the data controller). If the client requests Paymetric to correct, amend, or delete the data, we will respond to their request within 30 business days.


If you no longer wish to subscribe to our newsletter, you may opt-out via the unsubscribe link located at the bottom of each communication, or by emailing us at .

If you do not wish to receive direct marketing communications, you may opt-out using the link, please click here to unsubscribe, at the bottom of direct marketing email. You may also reply to the direct marketing email.

You may opt-out of receiving advertising based on browsing multiple websites over time by visiting

Children’s Privacy

Our Website is for general use and is not intended for children under the age of 18. We do not knowingly collect information via our Websites and Platform from users under the age of 18.


We work to maintain your confidence and trust. We store and process your information on our servers located within the United States, and we have implemented physical, technical, and administrative measures to protect your information, including the use of encryption and limiting access to only individuals with a legitimate business need to access information.

However, data exchanged over the Internet is never guaranteed to be secure. Therefore, we urge you to always use caution when transmitting information over the Internet and remind you that you are responsible for ensuring the security of your password(s) and account registration information. 

US – EU Privacy Shield

Paymetric, complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Paymetric has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit By using our client’s ecommerce sites, you are permitting the transfer of your personal information to Paymetric, Inc. in the United States, which has different data protection laws than those in European Union member countries. You consent to the transfer of this information for the uses described in the Privacy Shield Policy and in this Privacy Policy to the extent permitted by EU law.

In compliance with the Privacy Shield Principles, Paymetric commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Paymetric at

Paymetric has further committed to refer unresolved Privacy Shield complaints to JAMS Foundation, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit for more information or to file a complaint.  The services of JAMS Foundation are provided at no cost to you.

Under certain limited circumstances, European Union and Swiss individuals may invoke binding Privacy Shield arbitration as a last resort if all other forms of dispute resolution have been unsuccessful. The person may invoke binding arbitration pursuant to procedures in Annex I of the EU – U.S. Privacy Shield Framework Principles found here: .

Paymetric is subject to the jurisdiction of the FTC for purposes of Privacy Shield enforcement. Also, Paymetric is required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Your California Privacy Rights 

California’s “Shine The Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third parties for direct marketing purposes in the preceding calendar year. To make such a request, please contact us at, or Paymetric, Inc., 300 Colonial Center Parkway, Suite 130, Roswell, GA 30076, Attention: Senior Leader – Security Services.

Contact Us:

If you have questions or suggestions regarding our Privacy Policy, you may contact us at:

Paymetric, Inc.
300 Colonial Center Parkway, Suite 130
Roswell, GA 30076



Policy Updated: November 11, 2017




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