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Digital Privacy Practices at Paymetric, Inc.

Privacy Policy

Effective Date: 03/29/2017

This privacy policy provides notice of our information collection practices and of the ways in which your information may be used within the websites and platforms located at http://www.paymetric.com, which are owned and operated by Paymetric, Inc. (“Paymetric”). This policy may change from time to time, so please check back periodically to review this information.

Paymetric continues to meet the controls required to meet compliance with the U.S.-E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries.  Paymetric continues to adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement until it completes it certification of the EU-US and Swiss-US Privacy Shield framework.

What information does Paymetric collect and how is it used?

In order to use our Web site or Platform, you must first complete the registration form. During registration, you are required to give us contact information (such as name, email address, and phone number) and required to choose a desired password.  We use this information to contact you about the services on our site in which you have expressed interest and set up your account and allow you to access your credit card authorization records.

Once your account has been validated you will receive a confirmation email with a link to access the portal and your login credentials.

We will send you service-related announcements on rare occasions when it is necessary to do so.  For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Based upon the personal information you provide us, we will send you a confirmation email containing your username and password.  We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account.

If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, we provide you a way to unsubscribe by following the unsubscribe link located at the bottom of each communication or by emailing us at privacy@paymetric.com.

Refer a New Customer

If you choose to use our referral service to tell a colleague about our site, we will ask you for your colleague’s name, company, phone number, and address and ask for your name, phone number and email address. We will automatically send your colleague a one-time email inviting him or her to visit the site or call them to see if they are interested in our services. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your colleague may contact us at privacy@paymetric.com to request that we remove this information from our database.

 Customer Testimonials

We post customer testimonials along with videos of them on our web site, which may contain personally identifiable information.  We do obtain the customer’s consent via email prior to posting the testimonial and video and posting their name along with their testimonial and video.

 Information Related to Data Collected through the Paymetric Credit Card Processing Platform

Paymetric collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal and sensitive data it processes.

We will collect information for our Clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

Paymetric may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

Paymetric has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Paymetric Client (the data controller).  If the Client requests Paymetric to remove the data, we will respond to their request within 30 business days.

Paymetric will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client.  Paymetric will retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

The information that is collected and stored includes transaction-specific data and information necessary to process, authorize and query transaction data on behalf of merchants.

We never sell, rent, or distribute customer cardholder or merchant company information to any company under any circumstances.

Our use of this information collected through our service shall be limited to the purpose of processing transactions for our customers and their customers. Paymetric, Inc. does not retain, share, store or use personally identifiable information for any secondary purposes.

Employee Accountability

Only those Paymetric, Inc. employees that have a legitimate business purpose for accessing and handling sensitive information obtained by us are given authorization to do so. The unauthorized access or use of such information by a Paymetric, Inc. employee is prohibited and constitutes grounds for disciplinary action.

Additionally, our systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.

Third-Parties and Paymetric

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policy of each and every Web site that collects personally identifiable information.

This privacy policy applies only to information collected by this Web site.

Third Party Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as sending out emails on our behalf and providing customer service.  These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. 

Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the links to Facebook, Twitter, etc and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it. 

Tracking technologies

Technologies such as: cookies, beacons, tags and scripts are used by Paymetric and our partners, affiliates, or analytics or service providers . These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to remember users’ settings (e.g. language preference), for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

Various browsers may offer their own management tools for removing HTML5 LSOs.

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Access to Personally Identifiable Information

If your personally identifiable information changes, if you wish to have your personal information removed from testimonials or public areas of our site, or if you no longer desire our service, you may correct, update, amend, delete it by emailing our Customer Support privacy@paymetric.com.  We will respond to your request to access within 30 days.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at the email address listed above.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords and log in credentials) in the interest of heightened privacy protection and information integrity. Transactions use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security.

Changes in this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us:

If you have questions or suggestions regarding our privacy policy, please contact us at:

Paymetric, Inc.
300 Colonial Center Parkway, Suite 130
Roswell, GA 30076
privacy@paymetric.com

 

 

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