Paymetric Client Services
Paymetric On-Demand Services are backed by a world-class Client Services team that is dedicated to addressing your payment On-Demand service needs with speed and effectiveness. The Paymetric Client Services team is dedicated to the continuing operation and the overall success of your organization with the Paymetric On-Demand Services.
Services Offered
Incident and Problem Resolution
- Troubleshoot and resolve reported incidents
- Escalate incidents as necessary
Best Practices and Publications
- Provide best practice recommendations for the operational aspects of the Paymetric On-Demand services
- Publish knowledgebase articles and generate various documents that serve as useful functional and technical references
Quality Assurance
- Ensure that the configured services match the customer’s stated requirements per the SOW
- Validate the enabled services during the certification process to ensure all deliverables are fully functional from a Paymetric standpoint
- Conduct periodic customer satisfaction surveys
Notifications and Announcements Assurance
- Manage maintenance and other service related notifications
- Post various industry related announcements relevant to the On-Demand services
Availability
Core Business Hours: 8:00am – 5:00pm (Central)
Production Emergencies: 24 Hours a Day, 7 Days a Week, 52 Weeks a Year
Paymetric Corporate Brochure
Secure ERP Payment Acceptance Solutions
An Introduction to On-Demand Electronic Payment Processing
A Receivables Management Solution Option
Outsourcing Payment Security
How outsourcing security technology is changing the face of electronic payment acceptance practices.
Pioneer Electronics
How Paymetric helped Pioneer Electronics maximize security, minimize risk and reduce SAP downtime to maintain compliance