Paymetric Support Services

We recognize that your success hinges on reliable financial operations. With a team of world-class customer support professionals always ready to help you, Paymetric continuously supports your success.

About Your Support Team

Your Paymetric support team is staffed by technical professionals with deep payment processing experience that is complemented by expertise on specific computing platforms. Our team members’ technical skills span SAP, Windows, ABAP, Oracle, SQL, and other platforms, so Paymetric always has you covered.

Online Support Portal

Paymetric provides an online Customer Support Portal with a searchable knowledgebase and the ability to conveniently and securely create, view, edit, and track your support requests.

Our Standards

When you call or email Paymetric for support, you reach a living, breathing person. To expedite service, your request is managed and monitored using an advanced ticket tracking system. Request resolution is communicated directly back to you via telephone call or automated ticket tracking email.

Ready to Serve You

Your working hours are our working hours. To ensure that your Production environment operates continuously, the Paymetric On-Call Team can be reached directly 24 hours a day, every day of the year – no exceptions.