Cardinal Health
Fast and secure credit approvals save time and money for Cardinal Health
Profile
Cardinal Health, Inc. is a leading provider of products and services supporting the health-care industry. Cardinal Health companies develop, manufacture, package and market products for patient care; develop drug-delivery technologies, distribute pharmaceuticals, medical-surgical and laboratory supplies; and offer consulting and other services that improve quality and efficiency in health care.
Cardinal’s ability to provide swift delivery of products and services that help medical professionals improve patient care is key to the company’s success. The company, which is headquartered in Dublin, Ohio, employs more than 49,000 people on five continents and produces annual revenues of more than $40 billion. www.cardinal.com
Challenge
Providing health-care products to physicians and hospitals requires fast, secure, and reliable transaction processing. Cardinal has the most extensive catalog in the industry complemented by a robust e-Business presence, offering surgical instruments, procedure packs, oxygen masks, test tubes, intravenous solutions, patient care supplies, instruments for clinical diagnostics and other product lines. The company’s online storefront offers quick access to the myriad of products the company supplies.
However, with electronic commerce a rapidly growing part of it’s business, Cardinal needed a better way to quickly and securely process its online payments. When the nation’s leading provider of healthcare products is asked to deliver its products to physicians and hospitals, there is no time for delay. The ideal payment processing solution would work seamlessly with Cardinal’s existing ERP system, allowing it to track inventories, customer data, and other critical information, while providing essential payment fraud protection.
Paymetric Solution
SAP Certified Integration ensures smooth SAP operation while modular design provides business flexibility.
Cardinal searched for an SAP-integrated solution and ultimately selected Paymetric as the provider of choice. Paymetric XiPay™ Server with SAP Certified Integration provides virtually instantaneous payment card authorization and streamlines the entire payment transaction. To bolster Cardinal’s online ordering capabilities, XiPay™ armed Cardinal with the security of real-time authorization and multiple layers of fraud protection, including risk scoring and powerful credit card encryption.
The Cardinal team drew additional confidence from XiPay’s modular cartridge design, enabling rapid and easy changes in payment processor connectivity. Such flexibility enables Cardinal to quickly take advantage of innovations in payment processing capabilities while shielding their customers from details of the processing mechanisms.
Results
Paymetric delivered a solution that smoothly integrates Cardinal’s payment processing into the company’s SAP-based sales and financial business processes. And Cardinal was especially pleased when they were able to derive benefits far beyond their original expectations. “XiPay™ from Paymetric helped us exceed our customers’ expectations”
Using data provided by the Paymetric system, Cardinal was able to extend the CRM capabilities of its existing ERP system, letting the company fully capitalize on its ERP investment. Through XiPay™, Cardinal offers its customers a detailed, line item status report for each order placed, along with a history of purchasing behavior. Additional capabilities help Cardinal Health reduce the laborious task of settling payments and reconciling account balances to a small fraction of the effort previously required.
“Cardinal is focused on providing excellent service to our customers,” notes Brad Johnson, senior project leader for Cardinal Health. “The healthcare administrators we work with daily are very clear about their needs and expectations. They need help in managing costs in all parts of their operations and they expect their suppliers to respond in an innovative manner as part of the process. The XiPay™ solution from Paymetric helps us meet and exceed the expectations of our customers.”
The Bottom Line...
- Fast credit card validation
- Efficient payment processing
- Protected credit card data
- Complete SAP-integrated solution
- Customer service of the highest level
